Contact Us - We Are CAPS ON

Have Questions About Your Order?
Haven’t received your order confirmation?

No worries — here’s what to do:

After placing your order, you should receive a confirmation email from CAPS ON within an hour. If you don’t see it in your inbox, try the following:

  • Search for “CAPS ON Order Confirmation” or “CAPS ON Shipping Info”
  • Check your spam or junk folder
  • Still can't find it?
    Contact us using the form below
Accepted Payment Methods

We accept all major payment methods to make your shopping experience simple and secure: Visa, Mastercard, and American Express, as well as PayPal.
What Currency Does CAPS ON Use for Orders?

Your order will be processed in your local currency, based on standard exchange rates at the time of purchase.

The exact amount charged may vary slightly depending on your payment provider’s conversion fees.

Shipping & Delivery Information
How Long Does Shipping Take for CAPS ON Orders?

- United States Orders (Domestic):
Standard shipping typically takes 7-10 business days.
If your package hasn't arrived within 14 days of placing your order, please contact our support team and we’ll be happy to help.

- International Orders (Canada and other countries):
Shipping outside the US usually takes 5–10 business days, depending on your location and local customs processing.
How Much Does Shipping Cost for CAPS ON Orders?

United States Orders:
- Order under $30 have a flat $5 shipping fee.
- Order $30 or above automatically receive free standard shipping.

International Orders (Outside the US):
- Shipping rate vary by country and are calculated at checkout based on your location.
- You will see the final shipping cost before completing your purchase.

We offer affordable flat-rate shipping and free delivery for qualifying orders — no hidden fees.
How Do I Get Free Shipping on My CAPS ON Order?

- United States Orders:
Free standard shipping is automatically applied to all orders over $30 — no code needed.

- International Orders (Outside the US):
At this time, we do not offer free shipping for international orders. Shipping costs are calculated at checkout based on your location.

Returns, Refunds & Warranty
Returns Policy

You can return any eligible item within 15 days of receiving your order.

To qualify for a return:

- The item must be unused, unwashed, and in original condition

- Must include original packaging (if applicable)

- Final sale items and gift cards are non-returnable
Refunds

Once we receive and inspect your returned item, we’ll issue a full refund to your original payment
method.

- Refunds typically take 5–7 business days
to process.

- Please note: shipping charges are
non-refundable, unless your item arrived damaged or incorrect.
How to Return an Item

- Email capson.sup@gmail.com
with your order number and reason for return

- We'll respond within 1-3 business days with return instructions and the return address

- Pack the item securely and ship it back using any carrier (unless otherwise noted)

- Customers are responsible for return shipping fees, unless the return is due to our error

STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

We’re here to help.

Reach out to us at capson.sup@gmail.com or use our contact form.

Our team will get back to you within 1–2 business days.